The Client/Buyer can place Orders on the Site, by adding the desired Goods and/or Services to the shopping cart, then completing the Order by making payment through one of the expressly indicated methods. Once added to the shopping cart, a Good and/or a Service is available for purchase as long as there is stock available for it. Adding a Good/Service to the shopping cart, without completing the Order, does not result in the registration of an order, implicitly neither does the automatic reservation of the Good/Service.

By completing the Order, the Buyer agrees that all the data provided by him, necessary for the purchase process, are correct, complete and true on the date of placing the Order.

By completing the Order, the Buyer agrees that the Seller can contact him, by any means available / agreed by the Seller, in any situation where it is necessary to contact the Buyer.

The Seller can cancel the Order made by the Buyer, following a prior notification addressed to the Buyer, without any subsequent obligation of either party to the other or without any party being able to claim damages from the other in the following cases:

• non-acceptance by the issuing bank of the Buyer's card, of the transaction, in the case of online payment;

• invalidation of the transaction by the card processor approved by S.C. CEZEVA ROASTERY S.R.L., in case of online payment;

• the data provided by the Client/Buyer on the Site are incomplete and/or incorrect;

The buyer has the right to withdraw from the Contract, respectively to return a Good or to give up a Service, within 14 calendar days, without invoking any reason and without incurring costs other than those of delivery. Thus, according to GEO no. 34/2014, the period for returning a Good or renouncing a Service expires within 14 days from:

- the day on which the Buyer takes physical possession of the last Good

- if the Buyer orders through a single order multiple products that will be delivered separately;

- the day on which the Buyer takes physical possession of the last Good or the last part

- in the case of delivery of a product that consists of several lots or parts.

If the Client/Buyer requests withdrawal from the Contract within the legal term of withdrawal from the contract, he must also return any gifts that accompanied the respective product. If the Order is paid, the Seller will reimburse the amount within a maximum of 14 (fourteen) days from the date the Buyer informs the Seller of his decision to withdraw from the Contract. The amount will be returned as follows:

• for Orders paid by online card -> by refund to the account from which the payment was made or by issuing an electronic voucher, at the Buyer's choice;

• for Orders paid with Op/reimburs/iTransfer/ Bank Card -> by bank transfer or by issuing an electronic voucher, at the Buyer's choice;

• for Orders paid by consumer credit -> cancellation/recalculation of installment contract.

The Seller will be able to postpone the refund of the amount until he receives the sold Goods or until he receives proof that they have been shipped, if he has not offered to recover the Goods himself (the most recent date will be taken).

If a Good and/or Service ordered by the Buyer cannot be delivered by the Seller, the latter will inform the Client/Buyer of this fact and will return to the Buyer's account the equivalent value of the Good and/or Service, within maximum 14 days from the date on which the Seller became aware of this fact or from the date on which the Buyer expressly expressed his intention to terminate the Contract.

Information regarding product features is available on the product pages of our Website. From a legal point of view, the content of the Site does not represent a proposal for a purchase contract, but a presentation of our offers. Therefore, if you place your order through our Site, your order constitutes an offer to purchase a product listed on this Site. Your order is followed by our acceptance as described below.

The order can only be placed through our Website. To do this, you will go through a simple process, at the end of which you will confirm the order by pressing the "complete order" button. The button will clearly indicate that placing the order implies your obligation to pay. Before confirming the order, you are always informed about the total price to be paid and you will always have the opportunity to check and possibly correct the order.

After placing an order, you will receive an e-mail confirming the receipt and registration of your order ("Order Receipt / Confirmation"). This does not mean that this order has been accepted. As set forth above, your order constitutes an offer by you to purchase a product listed on our Site. All orders are subject to acceptance by us. The contract between you and us will only be formed after our acceptance of your order.

The contract will refer only to those products for which we have accepted the order placed by you, following which we will send you a confirmation of order acceptance, by phone, by SMS or by e-mail. If we cannot honor a contract due to insufficient stock of products, technical error or non-conformities found at the time of the shipping process, we will inform you about this situation and refund the amounts paid by you for these products, if it is case, in accordance with the reimbursement provisions in the section regarding your statutory withdrawal rights provided in these Terms of Supply, within no more than 14 days from the date on which you communicated to us your decision to terminate the contract.